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Creating an account is simple! Click the "Sign Up" button in the top right corner of our homepage. Fill in your email address, create a secure password, and verify your email. Once verified, you can complete your profile and start using our platform immediately.

To enable 2FA: 1) Go to Settings > Security, 2) Click "Enable 2FA", 3) Download an authenticator app (Google Authenticator or Authy), 4) Scan the QR code with your app, 5) Enter the 6-digit code to confirm. Save your backup codes in a secure location!

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To deposit: 1) Go to Wallet > Deposit, 2) Select currency/token, 3) Choose deposit method (bank transfer, card, or crypto), 4) Follow the instructions. Crypto deposits require network confirmations. Fiat deposits process within 1-3 business days.

Common issues: 1) Check caps lock and keyboard language, 2) Clear browser cache and cookies, 3) Try incognito/private mode, 4) Disable browser extensions, 5) Check if 2FA time is synced, 6) Use password reset if needed. Contact support if login issues persist.

For KYC verification, you'll need: 1) A valid government-issued ID (passport, driver's license, or national ID card), 2) Proof of address dated within the last 3 months (utility bill, bank statement, or official letter), 3) A selfie holding your ID. All documents must be clear and readable.

Click "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder or contact support.

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We implement: 256-bit SSL encryption, GDPR compliance, Data stored in secure data centers, Regular security audits, Strict employee access controls, Right to data deletion, No selling of personal data. Read our Privacy Policy for complete details.

Try these solutions: 1) Check your internet connection, 2) Clear browser cache, 3) Disable browser extensions, 4) Try a different browser, 5) Check our status page for maintenance, 6) Use our lightweight mobile app instead. Report persistent issues to support.

Account verification typically takes 1-3 business days. During peak periods, it may take up to 5 business days. You'll receive email notifications at each step of the process. To speed up verification, ensure all documents are clear, valid, and match the information you provided during registration.

Always verify: 1) Check the sender's email address carefully, 2) We'll never ask for passwords or private keys via email, 3) Look for HTTPS and our verified domain, 4) Enable 2FA for extra protection, 5) Report suspicious emails to support@wesleed.com immediately.